Just a few months back in October last year, US-based company Motorola launched Motorola Droid Turbo 2.The company while launching the product promised that this phone would give a great user experience. However, recent reports suggest that the handset just after 3 months of launch have started showing display problems for some users, who report of a display issue in the form of a line which is now being referred as mysterious green line. A quick look at Motorola's forums reveals that the issue dates back to November last year.
According to some users, the vertical green line on the display is always present, no matter if the screen is on or off. For some users, it comes and goes again and again while some users complain that the green line becomes wider with time. The users and the company alike aren't able to decipher the fact as if the issue is hardware-based or is because of some software issue.
Both the telecom and the smartphone making companies are yet to give official statements on the issue. The Motorola Droid Turbo 2 is a single SIM smartphone that runs on Android 5.1.1 and is powered by a 3760mAh non-removable battery. It features a 5.4-inch QHD (1440x2560) 'ShatterShield' display - which is made of an aluminium rigid core, flexible AMOLED screen, and dual-layer touchscreen panels and as per company claims wouldn't break into pieces even when dropped on a slab of concrete.
This report was initially filed in November by a Motorola Droid Turbo 2 user named Venoran who posted on the official forum that when he approached Verizon, despite claiming that the phone was never dropped by him, the company officials said that you must have dropped or hit this phone really hard, it's not shock-proof! Further, when he visited the Verizon store, the company representatives allegedly showed him an internal Verizon e-mail with an image of the handset with the same issue titled Droid Turbo 2 is Shatterproof, not Shock-proof. However, the company then dutifully asked him to approach Motorola, which agreed to the warranty and replaced the defective handset unit.