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Yesterday, Indian Railways announced that a passenger can cancel his/her confirm ticket by dialing on 139. The traveller needs to dial 139 giving details of the confirmed ticket for cancelling and you will get a one-time password (OTP) and the passenger has to reach the Reservation System counter and reveal the OTP to claim the refund.
Other than 139, one can also cancel the confirm tickets by using IRCTC site and both the facilities were made operational from Friday. This is an attempt on our part to provide relief to passengers for cancellation of tickets, Railway Minister Suresh Prabhu said in New Delhi after launching both the services. He further said that both the activities were guaranteed in the Railway Budget 2016-17 which was now fulfilled.
Earlier, after the change in refund rules, a lot of passengers were finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result, they are losing money. As indicated by the new discount rules, railways have doubled the ticket cancellation charges with the aim of helping genuine passengers get confirmed tickets.
Prabhu said railways has its own difficulties for completing development program. "We have to expand the railway infrastructure for which fund is required. We have to increase the income for this and all these have to be carried out in a transparent manner. It is a challenging task," he said. Railway needs to change the software for the cancellation through IRCTC site and 139.
For the sake of railways travellers, railways have launched the cancellation through 139 and IRCTC site with the goal that one doesn't need to hurry to the counter to cancel out confirm tickets.
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