The company will assist the customer by offering free roadside help to tow the vehicles to the nearby service centers. Customers can also take help of 1800 102 1155 or 1800 419 1155 toll-free number to notify Volkswagen service executives for help and instructions on to bring the cars to service stations.
Volkswagen India has as well educated the technical support staff to take care of the sourcing and maintenance of the important parts. Due to untimely floods in Kerala region, the VW customers are in need of the relief which is provided by the company to its customers in the state.
In its official announcement, the company has said that Europe’s leading car manufacturer, Volkswagen will help the affected Kerala customers in providing special roadside assistance. The company exactly said, “Under road-side assist, affected cars would be transported free of cost to the nearest Volkswagen dealer.”
Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the center of our initiatives. With the state of Kerala experiencing torrential rains and waterlogging causing heavy damage to the vehicles, we have taken special measures to ensure customers receive a prompt response to their service requirements Our team of highly experienced professionals at our dealer partners in Kerala: EVM Group and Phoenix group are working round the clock to ensure quality and timely service in order to bring the situation back to normal.”