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Lybrate is known as one of the best online consultation platforms for the medical professionals and as per the latest reports, the firm has now extended its services to the most common chat messenger service generated by Facebook i.e, Facebook Messenger allowing the user base to make health-related queries, gets health tips and other medical benefits on the go. The service additionally allows the users to even undertake a health quiz with the company chat box with ease.
This is quite user friendly since for now users have to pay to consult a doctor of their choice in a one-on-one conversation over text, phone call, or video call, however, with the introduction of this service and the platform, it currently has a network of over 100,000 doctors, and has seen three million app downloads on Android devices since the launch of the app in January 2015.
Despite the fact that the chatbot of Lybrate is accessible through Facebook page whose link can also be shared as a hyperlink, the app still has to incorporate booking of doctors features through it. This integration reminds many users about Practo which got integrated with Twitter back in April this year, that worked on the similar concept and allowed users to consult @AskPracto Twitter handle which used to send relevant links to articles on its consultation page.
Lybrate bot, on the contrary, integrates and share links and excerpts from several articles on its Q&A portal page based on health issues and also claims of keeping the identity of its users as anonymous. The bot additionally also includes Health Quiz Feature int its Messenger bot to engage more amount of users side-by-side creating awareness about different health issues.
Saurabh Arora, Founder, and CEO, Lybrate said that the startup had been working on the feature since the launch of the messenger bot platform at Facebook's F8 developer conference, and complimented Facebook's documentation of its API for making the process seamless. When he was asked to state as to why booking of doctors features wasn't integrated into the app, he said, "The main objective was to find out what kind of experiences would work on Facebook Messenger. We wanted to give something that could help a lot of users - booking an appointment is not a very frequent use case. We wanted to address use cases that are much more common, as a messenger as a service is always on in your phone."
He further added that "At the core, we're a communication platform that connects patients and doctors, not an appointment booking engine. Even though we have that functionality. That's the biggest difference between us and other platforms. This is a far more frequent use case than finding a doctor for booking an appointment. Whenever we do things on other platforms - we do the core first, not the periphery."
Telling further about the working methodology, Saurabh quoted Lybrate uses machine learning algorithms in its free consultation to figure out the nature of a question in order to direct it to the right kind of doctor. "As a user, I might not know if the answer needs to come from a nephrologist or a cardiologist, or a general physician. We don't ask users to specify the doctor."
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